Effective date: July 29, 2026
Delon Laboratories (1990) Inc. (“Delon,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information through this website, including business inquiry forms and Safety Data Sheet requests.
This website is intended primarily for business-to-business visitors. Business contact information can still relate to an identifiable individual and is handled in accordance with applicable privacy laws.
Depending on how you interact with us, we may collect your name, work email address, business telephone number, job title, company name, website and location; information about a proposed or existing project; product identifiers supplied with a Safety Data Sheet request; the content of your message and subsequent correspondence; and other information you choose to provide.
Please do not submit passwords, payment information, personal health information, proprietary formulas or other sensitive confidential information through a general website form. Contact us first so that an appropriate method of communication can be arranged.
When you use the website, our systems and service providers may automatically receive technical information such as your Internet Protocol address, browser, device and operating-system information, pages viewed, referring page, date and time of access, language preference, form-security signals, and server, diagnostic and security logs.
Information submitted through a website form is routed to authorized Delon personnel and may be retained in Delon’s email systems or website administration system.
We may receive business contact information from your employer, colleague, distributor, customer or another business representative when they involve you in an inquiry or commercial relationship.
We use personal information for identified and appropriate purposes, including to:
We do not use website inquiry information for unrelated purposes without obtaining any consent required by law.
We collect, use and disclose personal information with your consent or as otherwise permitted or required by law. Fields marked as required are needed to process the applicable request. You may choose not to provide optional information, although this can limit our ability to assess or respond to an inquiry.
You may withdraw consent to a use or disclosure at any time, subject to legal, regulatory and contractual restrictions and reasonable notice. Withdrawal does not affect handling that was lawful before the withdrawal and may prevent us from continuing to respond to or provide a requested service.
Any consent for promotional electronic messages will be requested separately from the consent needed to process an inquiry. Promotional messages will include an unsubscribe method where required.
The website may use cookies, local storage, tags and similar technologies to operate securely, remember preferences, protect forms and deliver website features. Essential technologies needed to provide and protect the website may operate automatically. Your browser may allow you to block or delete cookies, although doing so can affect functionality.
The website is not intended to use personal information for behavioural advertising.
Our hosting and security systems may record IP addresses, request details, timestamps, browser information and security events to operate the website, diagnose errors and detect malicious activity.
The website may use language or translation tools to display content in your chosen language and remember that preference. If a third-party machine-translation service is enabled, technical information and content sent for translation may be processed by that provider.
We may disclose personal information to Delon personnel who need it to perform their duties; website hosting, information-technology, email, form-processing, security, anti-spam, translation and content-delivery providers; professional advisers; government, regulatory, law-enforcement or judicial authorities when permitted or required by law; a party to a proposed or completed business transaction involving all or part of Delon, subject to applicable safeguards; or another party with your consent or at your direction.
Service providers are authorized to use information only for the services they perform for us, subject to applicable contractual and legal requirements. Delon does not sell personal information or disclose website inquiry information to unrelated third parties for their own direct marketing.
Some service providers may process or store personal information outside Québec, including elsewhere in Canada or in the United States. Information handled in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to its courts, law-enforcement or government authorities.
Before communicating personal information outside Québec, Delon assesses relevant privacy factors and implements contractual or other safeguards as required by applicable law.
We retain personal information only as long as reasonably necessary for the purposes for which it was collected and to meet legal, regulatory, quality, contractual and legitimate business requirements. Retention periods vary according to the type of record, the relationship and applicable cosmetic, health-product, tax, contractual, dispute and quality-system requirements.
When information is no longer required, we securely destroy it or anonymize it in accordance with applicable law. Backup copies are removed or rendered inaccessible through the normal backup lifecycle.
We use administrative, technical and physical safeguards designed to protect personal information against loss, theft and unauthorized access, use, disclosure, alteration or destruction. Depending on the circumstances, these safeguards may include access restrictions, secure transmission, system monitoring, staff confidentiality obligations, service-provider controls, backup protection and incident-response procedures.
No website, transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive or highly confidential information through an ordinary website form.
Subject to applicable law and exceptions, you may ask whether we hold personal information about you; request access or correction; withdraw consent; ask questions or make a complaint; request applicable data portability; or exercise other rights provided by law.
We may need to verify your identity before processing a request. We will respond within the period required by applicable law. Some requests may be refused or limited where the law permits or requires it, and we will provide an explanation where required.
The website is intended for business users and is not directed to children under 14. We do not knowingly collect personal information from a child through the website without legally valid authorization.
The website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and Delon is not responsible for how those third parties handle information independently.
We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations. The revised policy will be posted with a new effective date. Where required, we will provide notice of material changes and obtain additional consent.
Questions, privacy requests and complaints may be directed to:
Privacy Officer
Delon Laboratories (1990) Inc.
69 Brunswick Boulevard
Dollard-des-Ormeaux, Québec H9B 2N4
Canada
Toll-free: 1-800-361-2563
Please mark mailed requests “Privacy Request — Confidential.”
If you are not satisfied with our handling of a privacy concern, you may also contact the Commission d’accès à l’information du Québec or, where applicable, the Office of the Privacy Commissioner of Canada.
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